Module 1 | PIO Course Introduction
Module 2 | Roles and Responsibilities
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Module Objectives
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Purpose and Importance of Information (6:23)
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Increasing Incident Management Complexity
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Defining the Public (2:36)
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The Incident Management Organisation | Roles and Responsibility
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The Public Information Officer (PIO) | Roles and Responsibility
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Types of Public Information Officer Assignments
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Starting your PIO Assignment: Incident Stages, Transition and Delegation
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Sources of Information
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Summary of Expectations Related to the PIO
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Objectives Review
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Theory Review Exercise 1 (15:15)
Module 3 | Incident Information Operations
Module 4 | Developing a Communications Strategy
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Module Objectives
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Elements of a Communications Strategy
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Aligning the Communications Strategy/Plan to Planning Process (2:55)
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Communication Goals and Objectives
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Target Audiences (10:53)
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Develop your Public Information Messaging (11:16)
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Selection of Communication Channels
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Factors that may Impact Communications Strategy
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Monitoring Communications Strategy Effectiveness (5:10)
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Objectives Review
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Theory Review Exercise 3 (16:18)
Module 5 | Effective Media Relations
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Module Objectives
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Incident Characteristics that affect Public and Media
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The Role of News Media during Incidents
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Principles of Good Media Relations
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Differences between Media
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The Relationship between Public Information Officers and the Media
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Escorting the Media
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Handling differences with the Media
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Giving Effective Media Interviews (5:20)
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PIO Activity Workbook 1 (15:51)
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Objectives Review
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Theory Review Exercise 4 (11:53)
Module 6 | Assistant Public Information Officer Tasks and Assignments
Module 7 | Effective Community Relations
Module 8 | Special Situations
Module 9 | Creating a Safe Environment
Module 10 | Transition and Demobilisation
Module 11 | Incident Assignment Workbook 2 + Final Assessment
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Assignment Instructions
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Incident Assignment - Video Review 1 (3:48)
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Incident Assignment - Video Review 2 (2:10)
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Incident Assignment - Video Review 3 (6:07)
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Incident Assignment - Video Review 4 (2:29)
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Incident Assignment - Video Review 5 (2:31)
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Incident Assignment - Video Review 6 (3:56)
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Final Assessment
Course Conclusion
