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IMS (Advanced-Position) Public Information Officer

Module 1 | PIO Course Introduction

Welcome
Course Orientation
Registration Form
All Hazard PIO Training (4:00)

Module 2 | Roles and Responsibilities

Module Objectives
Purpose and Importance of Information (6:23)
Increasing Incident Management Complexity
Defining the Public (2:36)
The Incident Management Organisation | Roles and Responsibility
The Public Information Officer (PIO) | Roles and Responsibility
Types of Public Information Officer Assignments
Starting your PIO Assignment: Incident Stages, Transition and Delegation
Sources of Information
Summary of Expectations Related to the PIO
Objectives Review
Theory Review Exercise 1 (15:15)

Module 3 | Incident Information Operations

Module Objectives
Elements of an Information Operations Plan
Incident Tours
PIO Team
Planning Meetings (22:20)
Incident Information Centre (IIC)
Objectives Review
Theory Review Exercise 2 (10:48)

Module 4 | Developing a Communications Strategy

Module Objectives
Elements of a Communications Strategy
Aligning the Communications Strategy/Plan to Planning Process (2:55)
Communication Goals and Objectives
Target Audiences (10:53)
Develop your Public Information Messaging (11:16)
Selection of Communication Channels
Factors that may Impact Communications Strategy
Monitoring Communications Strategy Effectiveness (5:10)
Objectives Review
Theory Review Exercise 3 (16:18)

Module 5 | Effective Media Relations

Module Objectives
Incident Characteristics that affect Public and Media
The Role of News Media during Incidents
Principles of Good Media Relations
Differences between Media
The Relationship between Public Information Officers and the Media
Escorting the Media
Handling differences with the Media
Giving Effective Media Interviews (5:20)
PIO Activity Workbook 1 (15:51)
Objectives Review
Theory Review Exercise 4 (11:53)

Module 6 | Assistant Public Information Officer Tasks and Assignments

Module Objectives
The Assistant Public Information Officer Tasks and Assignments
Know How to Lead and Develop Your Team (9:14)
Objectives Review

Module 7 | Effective Community Relations

Module Objectives
The Effects of Incidents on Communities
Principles of Community Relations
Community Analysis Factors
Key Individuals and Organisations to Assess
Conducting Community Relations Activities
Challenges in Community Relations Efforts
Objectives Review
Theory Review Exercise 5 (11:29)

Module 8 | Special Situations

Module Objectives
Special Situations – “Incident within an Incident”
Preparing for Special Situations
Develop a Plan
Handling Special Situations
Objectives Review

Module 9 | Creating a Safe Environment

Module Objectives
Hazards
Objectives Review

Module 10 | Transition and Demobilisation

Module Objectives
Demobilisation
After Action Review (4:05)
Objectives Review
Theory Review Exercise 6 (12:04)

Module 11 | Incident Assignment Workbook 2 + Final Assessment

Assignment Instructions
Incident Assignment - Video Review 1 (3:48)
Incident Assignment - Video Review 2 (2:10)
Incident Assignment - Video Review 3 (6:07)
Incident Assignment - Video Review 4 (2:29)
Incident Assignment - Video Review 5 (2:31)
Incident Assignment - Video Review 6 (3:56)
Final Assessment

Course Conclusion

Feedback
Certificate

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